Julio Hernandez, Customer Advisory leader and Global Customer Center of Excellence lead, KPMG US

  • Julio leads KPMG LLP’s (KPMG) Global Customer Advisory practice. He has over 20 years of management consulting experience focused on strategy formulation; marketing, sales, and service strategy and transformation; and enterprise analytics. During his career, Julio has served clients across multiple industries including consumer goods, retail, health care, telecommunications, energy, natural resources and utilities. As the US Customer Advisory leader and Global Customer Center of Excellence lead, Julio focuses on helping clients to engage the marketplace, attract, convert and keep customers to fuel profitable growth. Julio works with clients to design and deliver relevant customer experience that drives engagement and results in meaningful and sustainable customer relationships. Julio has served clients in North America, Europe and Asia. He has multiple patents and patents pending for both customer experience and analytics. He has also been cited in multiple periodicals including the Financial Times and Forbes. Julio has a BBA degree from Emory University and an MBA degree from Harvard Business School.


  • EXPO OPENING HOURS
    Wednesday 29 March – 8.30am - 5.00pm
    Thursday 30 March – 8.30am - 4.00pm