Robert Kinkade, APAC Digital Operations Leader Advisory, Ernst & Young

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    Function in EY Robert leads EY’s Digital Operations business across Asia Pacific and works primarily with clients across retail, consumer products, life sciences, travel and transport sectors. Robert is a recognised global omni-channel retail thought leader and subject matter resource within the firm. Professional experience and clients Robert specialises in developing winning strategies and change programs with business and government; with primary focus around customer, supply chain and operations – powered by digital innovation, analytics and anchored in tangible customer experience and performance improvement. Prior to working in advisory Robert held senior management positions with Nordstrom where he led various initiatives within a successful technology-enabled business transformation program and had early involvement with multi-channel operations and customer experience (early 2000’s). When not working with clients Robert has extensive thought leadership experience speaking at international conferences and writing on key digital trends. Robert is passionate about leveraging his rich network of innovators and entrepreneurs and exploring the space between start-ups and enterprise to help clients challenge established practices and innovate at scale. In addition to his primary geographic focus of Asia Pacific, Robert has worked on strategic initiatives in North America, Europe, Middle East and Africa. He has direct experience working with Nordstrom, Coles, Officeworks, Target, Super Retail Group, Marks & Spencer, IKEA, Woolworths Holdings Ltd, Qantas, Toyota, Unilever, Coca-Cola, Roche, Novo Nordisk, Service NSW, Elders and several early stage/growth businesses.


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